If you’d like to ask questions, share feedback, or receive assistance placing an order, we’re happy to help!  Simply call 970.532.2209 or send an e-mail.  Usually 8AM – 5PM Mountain time on weekdays is a good time to call.  Sometimes the quickest response can be received by e-mail, especially outside of those hours.

 

Our Guarantee

Return Policy

How to Order

Shipping Information

Privacy and Security

Payment Info

 

Our Guarantee

We will always endeavor to provide quality curriculum for you, the homeschooler. As a homeschooling family, we share your concerns, and will always try to answer any questions that you have. Whether that is double-checking answers to a science lab or fielding suggestions for future rewrites, we’ll always listen!

Every book we sell is covered by a 90-day money back guarantee. Anytime during that 90 days, if you are dissatisfied with your purchase or you find it to be defective, simply return the book for a replacement or a full refund of its purchase price. For specifics, refer to our return policy below.

Our Return Policy

Your satisfaction is guaranteed when you order from us! If you decide your purchase will not meet your needs, simply return it to us within 90 days.

  • In order to be returned, books must show no wear or damage and contain no marks inside or out.
  • Please call 970.532.2209 or send us a quick e-mail to let us know to expect your package. If you are making an exchange, we’ll be happy to start your new book on its way to you.
  • Please repackage the book in its original packaging and ship it to us. You may use media mail if you like, although these items are not trackable and often take at least a week to reach us. If your book never reaches us, we cannot process the return
  • Refunds for full purchase price will be given promptly when your book arrives. No refunds can be made for shipping costs.

Although we strive for prompt and precise shipments, we do use three separate shipping locations and two drop shippers with separate printing processes. Mistakes can happen! If you received a damaged or mis-printed book, or the wrong book, please call 970.532.2209 or e-mail right away so we can correct the problem at our expense. Sometimes no return shipment is necessary, and often we will send an electronic version of the book while you wait for the corrected shipment to arrive so that you can begin your classes on your time schedule.  Just let us know and we’ll get it fixed.

How to Order

You can order conveniently from our website using a security protocol (SSL). Just use the Add to Cart buttons to add items to your shopping cart. There is a Cart link under the Shop heading at the top of the page or in the sidebar to edit the cart or checkout. Once you are ready to check out, you may choose to make your purchase with Paypal, your credit card, or offline. Offline payments mean that you will call to complete your order via phone credit card processing or you may choose to mail a check. Call 970.532.2209 either way for offline payment instructions.

You may also place your order by phone, fax, or mail:

Phone: Call 970.532.2209 from 8 am – 5 pm, Mountain Time, Monday through Friday.
Fax: 970.532.2364 Print an Order Form from the catalog and fax it anytime.
Mail: Print an Order Form from the catalog and send it to the mailing address indicated.

Shipping Information

Our books ship from either Colorado or San Antonio, TX. We do drop ship some of our inventory, and most of our books leave within 24 hours of your order. If a book will take more than a week to be sent out, you will be notified and given a choice as to how you wish to receive the rest of your order. You are never charged additional shipping cost if your order is sent in multiple shipments.

You have a broad range of shipping options to choose from including:

Media Mail– Cheapest, but not trackable. Books sent this way cannot be traced- if they are lost in shipment, it is at the buyer’s expense
Priority Mail– Trackable shipping via the US Post Office.
UPS– All shipments are trackable. Colorado shipments transit time shown here.

Privacy and Security

Protecting your privacy is important to us.  Homeschool Science Press collects and uses your personal information to serve you before and after your purchase. If you select the e-mail opt-in box on checkout we will occasionally send you information on sales and new product releases.  When you request information about a product, we will use your contact information to follow up right away.

We may ask for your contact information when you correspond with us, call us to make a purchase or request service, register on our web site, or request a catalog.

Homeschool Science Press will never share your contact information.  Period.

We protect the security of the data you send us with physical, electronic, and internal management procedures.

When you browse our website, you are able to do so anonymously, but your browser does tell us your location (state and nearest big city), your browser type, and operating system.  Our website sets a temporary “cookie” that lasts the length of your visit to our site, and allows us to collect information on what you view on the site.  This information is not connected with you personally.

Internet Security

You can shop at Homeschool Science Press with confidence. Our shopping cart is accessed through Secure Sockets Layer technology and the shopping cart we have integrated on the website is Payment Card Industry Data Security Standard (PCI DSS) compliant.  In addition,  we have partnered with Authorize.Net , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Homeschool Science Press is registered with the Authorize.Net Verified Merchant Seal program.

Payment Info

We accept Mastercard and Visa if you choose to pay by credit card. You may also pay with Paypal or choose to pay offline either by phone credit card or by mailing a check.

All payments are processed securely either via the Secure Socket Layer (SSL) system with the online shopping cart and Authorize.net or with policies and procedures in place to handle your secure information.

We routinely have sales and promotions in place. If you wish to receive advance notice of these sales, it would be a good idea to follow us on Facebook or on Twitter!